021-424-1210 enquiries@daleglen.co.za
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FAQs

These FAQs largely provide an insight to Daleglen Property Group’s Residential department and aims to answer the questions you might have before applying for a unit.

RESIDENTIAL FAQ Options

RESIDENTIAL VIEWINGS
APPLICATIONS AND FEES
COMMUNICATION WITH DALEGLEN​
FACILITIES AND INSTALLATIONS​

A) RESIDENTIAL VIEWINGS

To book a viewing, follow the steps below:

  1. Book a viewing on our website by clicking on the listing you’re interested in.
  2. Scroll down, read the description and click on the red button that says “book a viewing” at the bottom of the listing.
  3. Fill in the booking form, select a timeslot, agree to the terms and conditions and submit.
  4. Then check your email inbox for the viewing confirmation email.

There are 2 scenarios in which viewings will take place:

  1. If the flat is vacant, a Daleglen representative will facilitate your viewing. Please note that a Daleglen representative is not an agent.
  2. If the flat is still occupied, the current tenant has agreed to facilitate your viewing.

Please bear in mind that the Daleglen representative or current tenant might not be able to answer all your questions at the viewing.

Therefore, please direct questions to our Residential team at our head office on 021 424 1210.

It is important and recommended that the person who will be living in the unit, physically views the unit. However, if you are physically unable to view the unit, please contact our Residential team at our head office on 021 424 1210 for assistance.

Please check your email inbox before heading to your viewing to ensure that your viewing has not been cancelled.

The initial confirmation email states that viewings can be cancelled at least 2 hours before the viewing is due to take place. If you did not receive a viewing cancellation notification, then your viewing is still confirmed.

Viewings may be cancelled unexpectedly because of the following reasons:

  1. The current tenant is no longer available to facilitate the viewing at your selected timeslot.
  2. The property is being renovated and is not in viewable condition.
  3. The unit has been let to a successful applicant who viewed the property before you. If the unit has been let it will no longer be listed online.
  4. The current tenant retracted their notice, and the unit is no longer available.
  5. You have requested a cancellation of your viewing.

Daleglen Property Group allocates flats to applicants once they have viewed the flat and submitted a successful application that is thoroughly vetted by our Residential department.

This means that a successful applicant would have seen the listing, viewed the flat, and applied for the flat before your viewing was due to take place.

Therefore, we encourage you to stay updated on our listings by creating a listing alert to receive updates as new listings become available. Sign-up for our listing alerts here.

Daleglen Property Group advertises its listings on the Daleglen Property Group social media accounts i.e. the Daleglen Property Group Facebook page and Instagram account, Google searches which link to the Daleglen Property Group website, Property24 and other accredited online property portals.

Please note that Daleglen Property Group does not advertise on Facebook Marketplace.

Viewings for Daleglen Property Group’s listings can only be booked via the Daleglen Property Group website. Once the viewing has been booked via the website, a confirmation email will be sent to your email inbox.

Daleglen Property Group will never confirm viewings via a phone call or WhatsApp message. Always check your email inbox for the confirmation email, and if you have not received the confirmation email, please check your spam folder or contact our office on 021 424 1210.

Protect yourself from being scammed. If you suspect any fraudulent activity regarding our listings, please report if to marketing@daleglen.co.za.

B) RESIDENTIAL APPLICATIONS AND FEES

Apply for a flat on our website here.

  • Option 1: Download and submit your completed application via email to residential@daleglen.co.za.
  • Option 2: Ensure that your FICA documents are saved and complete an online application here.

Application forms are only processed once all relevant information and FICA documents are received. Ensure that your attachments are sent in a PDF format.

Please submit your completed Application Form with the following attachments:

  1. A legible copy of your identity document
  2. A copy of your proof of residence
  3. Proof of income (3 months’ payslip and 3 months’ bank statement)

Daleglen Property Group reserves the right to call for further financial information or bank statements when considering the application.

Daleglen Property Group’s standard additional fees include:
  • Inspection fee
  • Credit check fee
  • 2-months’ deposit on rental and associated costs, e.g. parking fees (this deposit is refundable after an exit inspection)
Depending on the building that you apply for, you can also expect fees for the following:
  • Monthly electricity home user charge
  • PEC Utility Management water service charge
  • Gate remote (refundable when returned in good working order)

There are various reasons that could contribute to the status of an application being unsuccessful.

These include but are not limited to:

  1.  The unit has been let to a successful applicant who viewed the property before you. If the unit has been let it will no longer be listed online. Listings are removed once a lease is signed, and the unit is paid for.
  2. The current tenant retracted their notice, and the unit is no longer available.
  3. Your application did not meet the requirements after being vetted.
  4. The property is being renovated and will be available again on a future date.

Kindly note that if your application is successful, we will confirm this via a phone call with you.
However, should your application be unsuccessful, you will be informed via email. Please check your spam / junk folders for any emails.

Prepaid electricity and water meters are installed at majority of our properties. Tenants will be responsible for managing their own utilities. In the case where there are no meters, utilities billed by the council will be on charged to the tenants account and sent to the tenants on request.

This is a council billed item, billed per meter and recoverable from the tenant. Tenants will be charged the Municipal electricity home user charge in line with the annually adjusted Electricity Tariff Policy of the Municipality. This is a council imposed fee, and the municipality increases this fee each year on 1 July.

C) COMMUNICATION WITH DALEGLEN

Daleglen Property Group is unfortunately not available on WhatsApp Chat or WhatsApp Calls via the cell number listed on advertising portals. Daleglen Property Group only corresponds via email and landline on 021 424 1210.

Log your maintenance snag with our maintenance department by emailing maintenance@daleglen.co.za or calling our head office landline on 021 424 1210 (ext. 578).

Logging the snag directly with Maintenance & Repairs at our head office will ensure that the snag is recorded correctly and resolved accordingly.

Please do not log the snag with the Building Supervisor, Residential department, or Commercial department.

D) PROPERTY FACILITIES AND INSTALLATIONS

Daleglen Property Group does it’s best to provide as much quantitative information about the property as possible, however there may be times where all the information might not be available to communicate, such as the accurate measurement of a flat.

We therefore require all applicants to view the apartment before applying to get a feel of the space. It is important to note that applications will only be considered if the applicant has physically viewed the space. Daleglen Property Group will not be bound by any incorrect square meterage quoted or mentioned.

Depending on the property you’re interested in, one of the following will be applicable:

  • Parking bays at an additional monthly cost
  • Garage parking at an additional monthly cost
  • Parking on the premises included in your rental
  • No parking or no available parking bay on the premises

Parking will be mentioned in the description of the listing that you’re interested in. If parking is not mentioned, please contact the Residential department on 021 424 1210 to enquire if parking is available.

Regrettably, pets are not allowed where the property and unit cannot accommodate the needs of pets, and where consideration is made for other tenants in the property. In a case where pets are permitted, this will be mentioned in the description of the listing. No exceptions are made.

Open fires or gas are not permitted at the majority of our properties. Braaiing will only be permitted for standalone houses and certain townhouses, and where the unit includes a built-in braai facility. Where braaiing is permitted, it will be clearly stated on the listing.

A dishwasher and washing machine will be permitted where a wastewater outlet exists in the unit. During your viewing, it would be important to ask the person facilitating the viewing whether this outlet exists. Alternatively, please contact the Residential department for information about the apartment and to request if it is possible to install a wastewater outlet.

We encourage all applicants to view the apartment and common area of the premises before applying to get a feel of the property. Generally, common area facilities and features will be advertised on the listing. It is important to note that applications will only be considered if the applicant has physically viewed the property and unit.

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